The General Conditions that regulate the contractual relationship by which the User acquires the products or services of the Masconation store makes them available at the URL 


These conditions have been prepared in accordance with the provisions of Law 34/2002, on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999 by which regulates Telephone or Electronic Contracting with general conditions in development of article 5.3 of Law 7/1998, General Law 26/1984 for the Defense of Consumers and Users, Law 7/1996 on the Regulation of Retail Trade, Royal Decree -Law 14/1999 regulating the Electronic Signature and how many legal provisions are applicable. 

Masconation whose activity is the sale of personalized products, in national and foreign territory. For which it has the necessary means and authorizations for that purpose.

The User who hires will also have to accept the conditions that may be established for the product or service that is the object of the sale. The user who purchases products in the Masconation store admits having read these Contract Conditions and expresses his full and unreserved adherence to each and every one of them.

The conditions described here may be modified at any time at the request of Masconation. Said modifications will be reflected in this document, which the user may access at any time and of which they may obtain a physical copy by printing. 


The Buyer, any natural person who wishes to acquire a good from the Masconation store and receive it at a predetermined destination, in exchange for the economic considerations established in each case, is responsible for all the data and statements included in the forms of the Masconation store as well as the content of any other communication that it issues. The user will be liable for the veracity of the data provided, reserving to Masconation the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that may proceed by law. The user will be absolutely responsible for the use they make of the purchased product, exonerating Masconation from liability for any damage that may be caused by any correct or incorrect use of that product.

Before making the contract, the user must check the exposed characteristics of the product, its price, applicable taxes and functionalities. By sending the corresponding contracting form, the user accepts the registration and contracting conditions set out here and undertakes to respect the use and prohibitions established therein.

The fact that the user completes the form does not imply the automatic acceptance of Masconation of said order, but it will be understood that he accepts it when Masconation sends him an email acknowledging the request, after the payment corresponding to the product or service purchased. The user accepts that, if their payment details do not allow the collection by Masconation, the product or service ordered will not be granted. The user is obliged to pay the price of the product and to use it in accordance with the law and these conditions.

Only individuals over 18 years of age may contract, in their own name and right, or in that of the legal person they represent with sufficient power. 

Masconation reserves the right to cancel an order due to failure in the supplier's supply, Masconation will proceed to refund the user of his payment by the same method of payment. 

3. Online Shopping System

The products and services offered in the Masconation store together with their characteristics, utilities, images and price will appear on the screen. The prices indicated on the screen are in euros and will include the taxes that are applicable at all times, the cost of transport and any other tax that was applicable at the time, except for typographical errors. The offers will be properly displayed on the screen. Masconation reserves the right to choose at any time the products and services that are offered to users through the Masconation store. Likewise, Masconation reserves the right to stop providing access, at any time and without prior notice, to any of the products offered in the Masconation store. To purchase the products in the Masconation store, the user will be asked to register, for which the user must complete the instructions that appear on the screen, as well as any others that are included in the Masconation store. The user must proceed to complete the complete registration form (if it had not been previously completed for any of the Masconation store services). The User Name and Password provided by the user to Masconation are identifying and enabling elements to access and make purchases and are personal, non-transferable and modifiable.

Once the user is registered, and to proceed with the purchase of products or services, they must select the product they wish to purchase according to the indications on the screen, completing for this purpose the order form supplied and validating it, which implies reading and acceptance irrevocable of each and every one of these General Conditions, as well as the conditions applicable to the product that is the object of the sale. 

Once the purchase is made, and in the shortest possible time, Masconation will send the user an order confirmation by e-mail. The order confirmation will not be valid as an invoice. The purchase prices will be those in force at the time the order is placed. Shipping costs are calculated at the time of ordering and are based on the units you want to buy and their weight. The user will be able to know at any time prior to the purchase the amount to which the shipping costs amount. Shipping rates may vary without prior notice. 

Masconation reserves the right to cancel the username and password and therefore access to the Masconation store to those users who have debit or unpaid balances with Masconation


Masconation undertakes to make the necessary information regarding the products it offers and the contracting conditions available to the User in the Masconation store.

The contents and services may evolve and Masconation reserves the right to change the brand, the logo, the domain name (URL), the presentation and any other elements it deems appropriate in relation to its products. The user accepts that access to the Masconation store, the content and the service of said site is the existing one at all times. 

Masconation will manage with the different transport companies the delivery of the product so that it is carried out under normal conditions within the terms established according to the chosen shipping method, starting from the date on which the payment of the order has been received. However, the user acknowledges and accepts that different external conditions may alter these terms. 

Masconation may contract or collaborate with subcontractors or assign the contracts formalized to third entities, to carry out the supply of all or part of the products to which it is committed by virtue of the different operations that are formalized in accordance with the provisions of the present document. 

Masconation will not be liable for the availability and correct continuity of the product's operation and for damages of any kind that may be caused to users due to the interruption, termination or dysfunction of the service, for reasons not attributable to Masconation. Likewise, Masconation will not be liable for the misuse, installation or treatment of the product by the user or a third party not following the instructions indicated. 

Masconation requires its suppliers to comply with European regulations. In this sense, Masconation is not responsible for personal and / or material damages derived from the use of the product. Likewise, Masconation is not responsible for personal or material damage that occurs as a result of a manufacturing defect or improper use of the product.

In accordance with the Civil Code and other applicable regulations, the manufacturer will be directly responsible for its characteristics, defects or hidden defects and its quality. Masconation will only be liable for any of these circumstances if the aforementioned defects or irregularities are due to any willful, negligent or negligent act of Masconation.

Masconation no responderá por el agotamiento del stock de ningún producto.

In any case, the liability that could be demanded from Masconation will be limited to the price of the product purchased by the user.

Masconation reserves the right to immediately withdraw access to the Masconation service and store to those users who, at Masconation's discretion, contravene the provisions of these conditions, without the possibility of reimbursement if payment has been made.

Specifically, Masconation may cancel the contract:

a.- When access is used for illegitimate purposes, including those listed in this contract and in the legal notice of the Masconation store.

b.- When the payment data provided in the contract are erroneous or make it impossible to bill and / or collect the contracted service. 

c.- In case of fraudulent uses of the product or contrary to good faith.


Acknowledgment of the Offeror and Legal Representative of Masconation.

Stephanie Carolina Hevia Sahmkow


Calle de San Vicente Ferrer 3, 

Floor 3, door 1

28004 Madrid-Spain

Phone: + 34-684076032

E-mail: [email protected]


The retail price includes VAT and other applicable taxes, in accordance with current regulations. The RRP does not include shipping costs. 

Payment of the price of the goods purchased and the shipping costs that will appear on the screen can be made by credit / debit card and bank transfer, in accordance with the means of payment indicated on the screen at all times. Cash on delivery is not accepted.

To proceed with the payment, the user must follow each and every one of the instructions that appear on the screen, providing the following information: a) Card NUMBER; b) Expiration date; c) The Verification Code (CVV), d). As well as any other that is required on the screen as an electronic payment system. 

Masconation has a secure payment gateway installed. All data provided for these purposes is encrypted to guarantee maximum security. They are hosted on a secure server certified according to the SSL protocol.

In the case of payment with credit / debit cards, Masconation will never store the information regarding them, carrying out all the validation operations of said cards directly with the issuing bank. 

Visa and Master Card have developed a system to securely make payments on the Internet. The Secure Electronic Commerce system is based on the card issuer (bank or savings bank) identifying the cardholder before authorizing payment online.

Masconation adheres to this security protocol so, once you have selected the product to buy and entered your card number, a window of the Issuer opens that asks for your identification, showing one of the following icons:

Your card details and password are protected by this security system from the moment they are entered.

Once the identification is completed, the Masconation that purchases it is being carried out by the cardholder, so that he can complete the process. If the identification has not been satisfactory, the Issuer communicates it to Masconation so that it can proceed accordingly.

This window is out of Masconation's control, its Issuer being the responsibility of any incident that may arise with it, and should contact said entity if this situation is encountered.

In order to guarantee the greatest security to our clients, Masconation reserves the right to request the documents corresponding to the identity and means of payment of the user, prior to the delivery of the order.

The order can be paid by bank transfer to the Masconation account. When the order is placed and this form of payment is selected, when confirming the operation, an email will be received with the order number and the current account where the deposit must be made. It is very important to put the order number in the observations and as the holder of the destination account to Masconation. Otherwise, the shipment of the products could take several days. The transfer must be made for the exact amount indicated in the order without applying any type of expense or management or issuance commission. The Client has five business days from the date of the order to make the payment. After this period without having received the transfer or the proof of the same, the order will be considered cancelled.